Managed IT Support

Complete Managed IT Services for Modern Businesses

From 24/7 help desk support to strategic IT consulting — we provide end-to-end IT management so you can focus on growing your business.

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Why Proactive IT Support Matters

99.9%
Uptime guarantee
15+
Years in business
20+
Businesses supported
24/7
Support availability

Comprehensive Managed IT Services

We deliver a full spectrum of IT services designed to keep your business secure, efficient, and future-ready. Our proactive approach means fewer disruptions, lower costs, and technology that truly works for you.

Core IT Support

Reliable, responsive support when you need it most

Help Desk & IT Support

Dedicated first-line support for all your day-to-day IT issues. Our friendly, UK-based team resolves problems quickly via phone, email, or remote access — minimising downtime and frustration.

24/7 Remote Monitoring

Round-the-clock monitoring of your systems, servers, and networks. We detect and resolve issues proactively — often before you even notice them.

On-Site Support

When remote support isn't enough, our engineers can be on-site quickly. We provide hands-on assistance for hardware issues, office moves, and complex installations.

Infrastructure Management

Keep your IT backbone running at peak performance

Network Management & Monitoring

Complete management of your network infrastructure — routers, switches, firewalls, and WiFi. We ensure optimal performance, security, and reliability across all your locations.

Server Management

Expert administration of Windows and Linux servers, whether on-premises, in the cloud, or hybrid. Includes performance optimisation, security hardening, and regular maintenance.

Endpoint Management

Centralised management of all your devices — laptops, desktops, tablets, and mobile devices. Includes Mobile Device Management (MDM) for secure BYOD and remote work.

Print Management

Managed print services to reduce costs and improve efficiency. We handle printer deployment, maintenance, supply management, and usage monitoring.

Patch Management

Automated and managed patching for operating systems and applications. We keep your systems up-to-date and protected against known vulnerabilities.

IT Asset Management

Complete visibility of your IT assets — hardware, software, and licenses. Track lifecycle, plan replacements, and ensure compliance with vendor agreements.

Security & Compliance

Protect your business from cyber threats and meet regulatory requirements

Cybersecurity Services

Multi-layered security including next-gen antivirus, Endpoint Detection & Response (EDR), SIEM monitoring, and advanced threat detection. We protect your business from ransomware, phishing, and sophisticated attacks.

Compliance & Security Audits

Expert guidance for GDPR, Cyber Essentials, Cyber Essentials Plus, and ISO 27001 compliance. We conduct security audits, gap analysis, and help you achieve and maintain certifications.

Backup & Disaster Recovery

Comprehensive backup solutions for cloud and on-premise systems. Rapid recovery options ensure business continuity — from individual file recovery to full disaster recovery.

Cloud & Productivity

Maximise productivity with modern cloud solutions

Microsoft 365 Management

Full Microsoft 365 administration — Exchange, Teams, SharePoint, OneDrive, and more. We handle setup, migration, security configuration, and ongoing optimisation.

Google Workspace Management

Expert Google Workspace administration including Gmail, Drive, Meet, and collaboration tools. Seamless migration, security setup, and user management.

Software Licensing & Management

Simplify software procurement and compliance. We manage your software licenses, renewals, and ensure you have the right tools at the best value.

Strategic IT Services

Technology leadership and guidance for business growth

Virtual CIO (vCIO) Services

Strategic IT leadership without the full-time cost. Our vCIO services include IT roadmap development, technology strategy, budgeting, and alignment of IT with your business objectives.

IT Procurement

Expert guidance on hardware and software purchasing. We leverage our vendor relationships to get you the best technology at competitive prices, with proper specifications for your needs.

Vendor Management

We act as your single point of contact for all IT vendors. From ISPs to software providers, we manage relationships, contracts, and support escalations on your behalf.

User & Workforce Support

Empower your team with the right tools and training

User Onboarding & Offboarding

Streamlined processes for new starters and leavers. We handle account creation, device setup, access provisioning — and secure offboarding to protect your data when employees leave.

Remote Work Support

Enable secure and productive remote working. We provide VPN setup, remote desktop solutions, secure access controls, and support for hybrid work environments.

IT Training for Staff

Customised training programmes to improve IT literacy and security awareness. From Microsoft 365 productivity tips to cybersecurity best practices.

IT Documentation & Knowledge Base

Comprehensive documentation of your IT environment, processes, and procedures. Includes user guides, network diagrams, and a searchable knowledge base for your team.

Why Businesses Choose Us

Managing IT in-house can be complex, expensive, and distracting. Our managed IT services give you access to a full team of experts — from help desk technicians to security specialists and strategic consultants — at a predictable monthly cost.

We support businesses across professional services, retail, healthcare, creative industries, and technology-led startups with tailored solutions that scale with your growth.

  • UK-based support team with rapid response times
  • GDPR, Cyber Essentials & ISO 27001 expertise
  • Single point of contact for all IT needs
  • Proactive monitoring prevents 90% of issues
  • Flexible packages from 5 to 500+ users
  • Transparent pricing with no hidden costs

Our Proactive Approach to IT

We don't wait for things to break. Our proactive methodology combines 24/7 monitoring, automated maintenance, and strategic planning to keep your technology running smoothly and securely.

Every client gets a dedicated account manager and access to our vCIO services — ensuring your IT strategy aligns with your business goals and budget.

  • 24/7 monitoring catches issues before they impact you
  • Automated patching keeps systems secure
  • Quarterly business reviews & IT roadmap planning
  • Documented processes & knowledge base access
  • Regular security audits & compliance reporting
  • Staff training to reduce security risks

What Our Clients Say About Our IT Support

" The responsive support we receive has dramatically reduced our downtime and increased productivity. Their understanding of our sector-specific requirements has been invaluable. "


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Sarah Thompson

Operations Director, Financial Services

" As a rapidly growing startup, we needed IT support that could scale with us while maintaining security and compliance. Their team has been a true partner in our growth journey. "


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James Wilson

CEO, Tech Startup

" Their support team is outstanding. We've had technicians available within hours when needed, which is crucial for our business operations. "


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Emma Clarke

IT Manager, Retail Chain

FAQs

Frequently Asked Questions

Everything you need to know about our managed IT support services.

What is included in your managed IT support packages?

Our comprehensive packages include help desk support, 24/7 monitoring, patch management, cybersecurity, backup management, Microsoft 365/Google Workspace administration, endpoint management, and strategic vCIO services. We tailor each package to your specific needs and budget.

How does your pricing work?

We offer transparent, fixed monthly pricing based on your number of users and required services. There are no hidden costs — you know exactly what you pay each month. We offer packages suitable for businesses from 5 to 500+ users.

Do you provide on-site support?

Yes. While most issues are resolved remotely within minutes, we provide on-site support when needed — for hardware issues, office moves, new installations, or any situation where hands-on assistance is required.

What are your support hours and response times?

Our help desk operates from 8am to 6pm Monday to Friday, with 24/7/365 monitoring and support available for critical issues. Response times depend on your SLA — premium clients receive a 15-minute response guarantee for critical issues.

Can you help with compliance requirements like GDPR and Cyber Essentials?

Absolutely. We have certified specialists in GDPR, Cyber Essentials, Cyber Essentials Plus, and ISO 27001. We can help you achieve certification, maintain compliance, and conduct regular security audits.

Do you support remote and hybrid working setups?

Yes. We specialise in secure remote work solutions including VPN configuration, remote desktop services, cloud collaboration tools, and endpoint security for home workers. We ensure your team can work securely from anywhere.

What happens when an employee joins or leaves?

We handle complete onboarding — account creation, device setup, software installation, and training. For leavers, we manage secure offboarding including access revocation, data backup, and device recovery to protect your business.

Can you manage our Microsoft 365 or Google Workspace?

Yes. We provide full administration of Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) and Google Workspace. This includes user management, security configuration, migrations, and ongoing optimisation.

Do you offer cybersecurity services?

Security is at the core of everything we do. Our services include next-gen antivirus, EDR (Endpoint Detection & Response), SIEM monitoring, email security, phishing protection, security awareness training, and incident response.

What if we already have some IT staff in-house?

We work alongside internal IT teams as an extension of your department. We can handle specific areas like security or help desk, provide overflow support, or act as your strategic IT partner through our vCIO services.

How do you handle IT procurement?

We advise on and procure hardware and software on your behalf, leveraging our vendor relationships for competitive pricing. We ensure specifications match your needs and manage the entire procurement process.

What is a Virtual CIO (vCIO)?

A vCIO provides strategic IT leadership without the cost of a full-time executive. Our vCIO services include IT strategy development, technology roadmaps, budget planning, vendor management, and ensuring IT aligns with your business goals.

Ready for Reliable IT Support?

Contact us today for a free IT infrastructure assessment and discover how our managed IT support can help your business thrive.